Policies are listed alphabetically. Please click on each tab to view the full details. If you are on a tablet or mobile device, you may need to scroll down to view additional tabs. If you have any questions, please contact us, we’re always happy to help.
24-hour advance notice is required when cancelling and/or rescheduling an appointment. If you are unable to give 24-hour advance notice you will be charged the full cost of your scheduled service(s). This amount is charged to the credit card you used to hold your appointment. If the card is unsuccessful, we will send an electronic invoice. If this occurs more than once, we will require your future appointments to be pre-paid in full.
If you are up to 10 minutes late, your treatment time is shortened and you are responsible for payment of the full session. If you are more than 10 minutes late, your treatment will be rescheduled and you will be charged the full cost of your scheduled service(s). This amount is charged to the credit card you used to hold your appointment. If the card is unsuccessful, we will send an electronic invoice. If this occurs more than twice in a six (6) month period, we will require your future appointments to be pre-paid in full.
If you do not arrive for your scheduled appointment you will be charged the full cost of your scheduled service(s). This amount will be charged to the credit card you used to hold your appointment. If the card is unsuccessful, we will send an electronic invoice. If this occurs more than once, we will require your future appointments to be pre-paid in full.
We at Skin Care by Alison appreciate your compliance with the additional safety measures we must take due to the COVID-19 pandemic. To ensure that we keep COVID-19 out of our facility, the following must be followed.
We reserve the right to refuse service to anyone who does not comply with the measures that we are required to employ due to COVID-19. We will not risk the health and safety of our clients, families and ourselves because someone is refusing to comply.
Guidelines to follow:
You must fill out a COVID-19 form the morning of your appointment. Click here to access the form. We appreciate your honesty in completing this form as it helps us keep the rest of our clients, our families and ourselves safe.
Masks: A mask or face covering (mask) must be worn to enter my facility and throughout your visit. If your scheduled service requires the removal of your mask, I will instruct you when it is safe to remove as I must adorn specific PPE before you remove your mask. Please bring a clean mask to apply after your service.
Temperature Check: We will use a contact-less thermometer to take your temperature prior to entering the my skin care studio.
If you are experiencing symptoms of COVID-19 (listed on the release) you must reschedule your appointment. If you need to cancel with less than 24-hours notice due to COVID-19 symptoms, we will waive the cancellation fee twice.
Beverages: I cannot provide beverages at this time, please BYOB.
Personal belongings: Please keep personal items to a minimum. We will let you know where you can set/hang your purse.
Symptoms: Please cancel and reschedule your appointment if you had a fever in the last 24 hours of 100° F or above; and/or have recently had, any respiratory or flu-like symptoms, sore throat, or shortness of breath; and/or if you have been in contact with anyone in the last 14 days who has either, been diagnosed with COVID-19 or has COVID-19 type symptoms
Lobby: Due to social distancing, our lobby can only accommodate appointment holders and seating in our lobby is closed. We ask that you please arrive alone – no additional guests or family members (including children) are able to join for your appointment. The only exception is a parent/guardian accompanying a minor.
Gift Certificates do not expire from the paid value. Be advised that if you present a gift certificate for a specific service and my prices have changed, you are responsible for paying the difference. Our Cancellation / Late Arrival / No Show policies apply. The $50.00 fee will be deducted from the balance available on your gift certificate. If there is not enough to cover the $50.00 fee, you will be invoiced.
Certificates obtained through auctions, raffles, non-profits, etc. (Donated Certificates), have strict expiration dates. Please mention that you are booking with a donated certificate at the time of booking (you can write this in the notes section when booking online). All cancellation policies apply to Donated Certificates. Expired Donated Certificates will not be honored. If an expired certificate is presented, you will be required to pay for the cost of the service. Please check the expiration date prior to booking your appointment. No more than one Donated Certificate can be used in one visit. If you have obtained more than one donated certificate you may not use them both in one day. You must book appointments on separate days.
Minors (under 18 years of age)
When booking for a minor (under age 18), a parent or guardian 25-years or older must be present to fill out paperwork and remain onsite for the duration of the appointment.
Any service can be pre-paid as a package of four (4) or more. When you prepay for four (4) or more, you get $10 each service. Our Cancellation / Late Arrival / No Show policies apply and the $50 fee will be deducted from your balance. If you are not satisfied at any time, you will receive a refund of the unused portion.
Referral Program / Karma Cards:
We love having more wonderful people like YOU in our business. At the end of your service, be sure to pick-up your Karma Cards. Write your name on the back under ‘Referred by’ and once three (3) Karma Cards are returned with your name on them you’ll get a complimentary 60-minute European Facial.
Scheduling for Someone Else
If you are scheduling for someone other than yourself, please let me know at the time of booking or in the notes section of online booking. If you are a parent or guardian scheduling for your child, please review my policy on Minors.
If you are not satisfied with a retail product you purchased, you may return it within 15 calendar days from the date of purchase for a full refund of the purchase price.