Policies are listed alphabetically. Please click on each tab to view the full details of our policies. If you are on a tablet or mobile device, you may need to scroll down to view additional tabs. We will happily email a PDF upon request. If you have any questions, please contact us, we’re always happy to help.
Animals Accompanying You
While we love animals, they need to stay at home unless they are a service animal.
Cancellations
24-hour advance notice is required when cancelling and/or rescheduling an appointment. If you are unable to give 24-hour advance notice you will be charged the full cost of your scheduled service(s). This amount is charged to the credit card you used to hold your appointment. If the card is unsuccessful, we will send an electronic invoice. If this occurs more than once, we will require your future appointments to be pre-paid in full.
Late Arrival
If you are up to 10 minutes late, your treatment time is shortened and you are responsible for payment of the full session. If you are more than 10 minutes late, your treatment will be rescheduled and you will be charged the full cost of your scheduled service(s). This amount is charged to the credit card you used to hold your appointment. If the card is unsuccessful, we will send an electronic invoice. If this occurs more than twice in a six (6) month period, we will require your future appointments to be pre-paid in full.
No Show
If you do not arrive for your scheduled appointment you will be charged the full cost of your scheduled service(s). This amount will be charged to the credit card you used to hold your appointment. If the card is unsuccessful, we will send an electronic invoice. If this occurs more than once, we will require your future appointments to be pre-paid in full.
Cell Phones & Electronic Devices
This is your time to relax and disconnect from the world. We ask that you silence all electronic devices and store them with your belongings. This includes your cell phone, iPad, tablet, laptop and smart watch.
Please be sure it is on silent or Airplane Mode. Setting the device to vibrate is just as much of a distraction as a ringing phone. I promise, the world will be there when we’re done with your appointment.
Children & Other People Accompanying You
Other People Accompanying You
Family members and friends should not accompany you to your appointment. The only exceptions are a parent/guardian accompanying a minor to their appointment or someone who is assisting you due to a special need.
Children
Unless your child also has an appointment for a service, please do not bring them into the spa.
COVID-19
We at Skin Care by Alison appreciate your compliance with the additional safety measures we must take due to the COVID-19 pandemic. To ensure that we keep COVID-19 out of our facility, the following must be followed.
We reserve the right to refuse service to anyone who does not comply with the measures that we are required to employ due to COVID-19. We will not risk the health and safety of our clients, families and ourselves because someone is refusing to comply.
Guidelines to follow:
You must fill out a COVID-19 form the morning of your appointment. Click here to access the form. We appreciate your honesty in completing this form as it helps us keep the rest of our clients, our families and ourselves safe. If, during your service, it comes to light that your answers were not honest, your service will be immediately terminated and you will be charged 100% of your scheduled services.
Masks: A mask or face covering (mask) must be worn to enter my facility and throughout your visit. If your scheduled service requires the removal of your mask, I will instruct you when it is safe to remove as I must adorn specific PPE before you remove your mask. Please bring a clean mask to apply after your service.
Temperature Check: If you have not completed a COVID release form prior to your appointment, we will use a contact-less thermometer to take your temperature prior to entering the my skin care studio.
If you are experiencing symptoms of COVID-19 (listed on the release) you must reschedule your appointment. If you need to cancel with less than 24-hours notice due to COVID-19 symptoms, we will waive the cancellation fee the first two (2) occurrences.
Beverages: I cannot provide beverages at this time, please BYOB.
Personal belongings: Please keep personal items to a minimum. We will let you know where you can set/hang your purse.
Symptoms: Please cancel and reschedule your appointment if you had a fever in the last 24 hours of 100° F or above; and/or have recently had, any respiratory or flu-like symptoms, sore throat, or shortness of breath; and/or if you have been in contact with anyone in the last 14 days who has either, been diagnosed with COVID-19 or has COVID-19 type symptoms
Lobby: Due to social distancing, our lobby can only accommodate appointment holders and seating in our lobby is closed. We ask that you please arrive alone – no additional guests or family members (including children) are able to join for your appointment. The only exception is a parent/guardian accompanying a minor.
Gift Certificates
The paid amount of Gift Certificates do not expire. Be advised that if you present a gift certificate for a specific service and my prices have changed, you are responsible for paying the difference. Our Cancellation / Late Arrival / No Show policies apply. The service fee will be deducted from the balance available on your gift certificate. If there is not enough to cover the service fee, you will be invoiced for the difference.
Donated & Prize Certificates
Certificates obtained through auctions, raffles, non-profits, etc. (Donated Certificates), have strict expiration dates. Please mention that you are booking with a donated certificate at the time of booking (you can write this in the notes section when booking online). All cancellation policies apply to Donated Certificates. Expired Donated Certificates will not be honored. If an expired certificate is presented, you will be required to pay for the cost of the service. Please check the expiration date prior to booking your appointment. No more than one Donated Certificate can be used in one visit. If you have obtained more than one donated certificate you may not use them both in one day. You must book appointments on separate days.
Referral Reward Certificates
Referral Rewards (see our Referral Program on how to get a referral reward) expire six (6) months from date of issue. Our booking system will automatically void expired Referral Rewards.
Minors (under 18 years of age)
When booking for a minor (under age 18), a parent or guardian 25-years or older must be present to fill out paperwork and remain onsite for the duration of the appointment.
Waxing services for intimate areas are never performed on minors.
Packages
Any service can be pre-paid as a package of four (4) or more. When you prepay for four (4) or more, you get $10 off of each service. Our Cancellation / Late Arrival / No Show policies apply and the fee is deducted from your balance. If you are not satisfied at any time, you will receive a refund of the unused portion.
Referral Rewards
For every three (3) people you send to me, you receive one Referral Reward. Your referrals can select any service from my menu. All they need to do is mention your name and show up for their appointment.
Once three (3) people mention you I’ll apply a Referral Rewards credit on your account. You can use your Referral Reward for any one (1) service or you can ask me to apply it to your friend’s account (they must have already been in for one (1) appointment).
You can earn an unlimited number of Referral Rewards.
Referral Rewards expire six (6) months after issuance.
Karma Cards
Karma cards are a convenient way to pass my information on to your friends and family. They have a place for your name and provide details on my website and how to contact me. At the end of your service, pick up some Karma Cards to hand out. Karma Cards add to your Referral Reward tally.
Product Guarantee/Returns
If you are not satisfied with a retail product you purchased, you may return it within 15 calendar days from the date of purchase for a full refund of the purchase price.
Scheduling for Someone Else
If you are scheduling for someone other than yourself, please let me know at the time of booking or in the notes section of online booking. If you are a parent or guardian scheduling for your child, please review my policy on Minors.